Terms of Use
How to use this website and enquire about our services.
Last updated: 28 October 2026
Who operates this website
This website is operated by ALATA VISION HOLDINGS LIMITED, company number PVT-9XUGY8LP, trading as Alata Vision. Our office is Suite 304, Applewood Adams, 24 Ngong Road, Nairobi, Kenya. Contact info@alatavision.com or telephone +254 020 2000473.
Information and service enquiries
Website content explains our healthcare claims and business support services. It is general information rather than advice for a particular medical, legal or payer decision. Check current requirements with the relevant payer or authority.
Submitting an enquiry or application does not create a service contract, employment offer or guarantee of a response within a particular period. Any engagement requires a separate written agreement covering scope, fees, responsibilities, confidentiality and authorised access.
Healthcare claims support
We support agreed administrative workflows. Decisions on eligibility, contracting, claims approval and payment remain with the relevant payer or authority. No recovered amount, approval or payment date is guaranteed. Clinical decisions remain with appropriately authorised healthcare professionals.
Responsible use
Use the website lawfully. Do not attempt unauthorised access, interfere with its operation, distribute malicious files or impersonate another person. Provide accurate business contact details and send only information you are entitled to share.
Do not send patient-identifiable information, health records, identity documents or confidential claims files through these public forms. Where an engagement requires sensitive information, agree an appropriate secure channel first. Careers uploads must be PDF files of no more than 2 MB.
Content and external links
Unless otherwise indicated, website content and branding belong to Alata Vision or their respective owners. You may read and share links to our pages. Obtain permission before reproducing our branding or substantial content for commercial use.
External websites operate under their own terms and privacy notices. A link does not give Alata Vision control over their content or services.
Availability and changes
We aim to keep the website useful and accurate, but information and service availability may change. Contact us to confirm the details relevant to your enquiry. We may update these terms by publishing a revised version with its update date. These website terms do not replace a signed engagement agreement or limit rights that applicable law does not permit to be limited.
Governing law
These website terms are governed by the laws of Kenya, subject to any mandatory rights that apply. Contact us first to discuss a concern.
Privacy and questions
Our Privacy Policy explains how website submissions are handled. Our Cookie Policy describes cookies and external services. For questions about this website, contact Alata Vision.